Terms of Service

SATISFACTION GUARANTEED

* 1 year guarantee – Antwerp Diamonds guarantees all purchases for one year from the date of purchase. We will repair or replace any items that has a defect. We will also replace any missing accent or side stone or diamond that you lose from your mounting. We will not replace any item that is lost or stolen or damaged due to abuse or worn out of expectations for normal, everyday wear.

*We strive to provide a confident/stress-free buying experience. Customer’s satisfaction is our top priority. We try to provide the most accurate descriptions and photographs of the merchandise as possible. We never use stock photos.

* All measurements and grades are approximate and vary by tool.

* We highly value our customers’ feedback. Sometime, mistakes can happen, please contact us to resolve any problem before leaving negative feedback.  All problems will be solved.

*All questions will be answered within 24 hours, except on weekends and holidays.

* All custom size adjustments are final sale. No refunds or returns.

SHIPPING

* We ship daily Tuesday – Saturday. All merchandise gets processed & shipped out within 24 hours or our next business day after payment is completed.

* Merchandise over $200.00 will be shipped with signature confirmation at no extra charge.

* We ONLY ship to Confirmed address.

*** NO International shipments

RETURN & REFUND

*We will accept returns for any reason you are not satisfied.

* Returned merchandise must be in the same condition as it was received.

*All shipping cost will be paid by the buyer. All merchandise must be returned in its original packaging (box and bubble wrap) and must be received by seller within 30 days of delivery to buyer (no exceptions).